The PerfectHosting undertakes to deliver services purchased and paid for without undue delay, excluding situations where there are external circumstances beyond our control affecting the delivery of service. A number of our services are automatically provisioned, and will be delivered immediately (with the exception of new customers as noted above).
Typical lead times for services that are not automatically provisioned, once payment has been received in full, are below:
- Webhosting – 1 to 24 hours
- Domain name registration – 24 to 48 hours
- “In Stock” Dedicated servers – 1 to 48 hours
- “Custom build” Dedicated servers – 3 to 14 days
Please note that these are guidelines only. If you require a more specific timescale for your ordered service, or your service is not listed, please ask your designated account manager or sales representative.
In the case of delivered physical products, we will ship the items required as soon as they are available in stock. We will not usually take/bank full payment until your goods are ready to ship, but in some circumstances due to the nature of the goods we may need to take payment in advance. You will be advised by sales staff at such time when your order is placed.